Refund & Returns Policy

At MandiTrade.com, we are committed to ensuring that our customers are satisfied with their purchases. This Refund & Returns Policy outlines the terms and conditions under which returns, refunds, and exchanges are accepted.

1. Eligibility for Returns
Given the perishable nature of many of our products, we have specific guidelines for returns:

Perishable Goods: Vegetables, fruits, and dry fruits are perishable items. As such, returns are only accepted if the product arrives damaged, spoiled, or significantly different from what was ordered.
Non-Perishable Goods: Non-perishable items (such as packaging materials or non-food items) can be returned within 14 days of receipt, provided they are in their original, unopened condition.
2. Reporting Issues
Timeframe: If you receive a damaged, spoiled, or incorrect product, please report the issue to us within 24 hours of delivery. This allows us to address the problem promptly.
Required Information: When reporting an issue, please provide your order number, a description of the problem, and photographs of the product in question.
3. Return Process
Contact Customer Service: To initiate a return, contact our customer service team at [insert contact details] within the specified timeframe. Our team will guide you through the return process and provide instructions on how to proceed.
Return Shipping: For non-perishable items, customers are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item).
4. Refunds
Refund Eligibility: Refunds are issued for items that are returned in accordance with our policy. Perishable goods that are damaged, spoiled, or incorrect will be eligible for a full refund.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [insert timeframe, e.g., 5-10 business days].
Partial Refunds: In some cases, partial refunds may be granted if the product is not in its original condition, is damaged due to the customer’s handling, or is missing parts for reasons not due to our error.
5. Exchanges
Perishable Items: Due to the nature of perishable goods, exchanges are generally not possible. However, if you receive a damaged or incorrect item, we may offer a replacement at our discretion.
Non-Perishable Items: If you wish to exchange a non-perishable item for a different size, color, or variant, please contact us. Exchanges are subject to product availability.
6. Exceptions
Final Sale Items: Certain items may be marked as final sale and are not eligible for return or refund. Please review the product description for details.
Promotional Items: Items purchased as part of a promotion or sale may have different return conditions. Please refer to the specific terms of the promotion.
7. Cancellation Policy
Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are processed for shipping. Once an order has been shipped, it cannot be canceled, but you may be eligible for a return or refund under this policy.
8. Contact Information
If you have any questions or need further assistance with a return, refund, or exchange, please contact our customer service team:

Email: info@manditrade.com
Phone: +91-9582967428
Address: 29, New Plaza Market, Old Delhi Road. Opp. Sector-14, HU DA Market, Gurugram – 122001